Evcore Pty Ltd (ACN 52 664 591 262)
Trading as Shantui Australia
Website: https://shantuiaustralia.com.au
Evcore Pty Ltd (referred to as Evcore, we, us, or our) is the authorised dealer for Shantui equipment in Australia. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit https://shantuiaustralia.com.au (the Site), interact with us, purchase or service equipment, or otherwise do business with us.
If you do not agree with this Policy, please do not use the Site or provide us with your personal information.
1. The kinds of personal information we collect
The types of personal information we collect and hold may include:
- Identity & contact details: name, business name, job title, postal address, email address, phone number.
- Customer records: enquiry details, quotes, orders, purchase history, warranty and service records, serial numbers, machine hours, and parts usage.
- Payment & finance: payment method, transaction details, invoices, and (if applicable) finance application information (handled via secure third‑party finance providers).
- Website & technical data: IP address, device identifiers, browser type, pages visited, referring site, date/time, cookies, and analytics data.
- Marketing preferences: your consent/opt‑in status, subscriptions, and communications preferences.
- Employment (if you apply for a job): CV/resume, qualifications, references, and other application information.
- Sensitive information: we generally do not seek sensitive information (e.g., health, biometrics). If we do, we will obtain your consent where required by law.
2. How we collect personal information
We collect personal information in a variety of ways, including:
- Directly from you: when you submit a web form, request a quote, place an order, purchase equipment or parts, book a service, contact support, visit our premises, or communicate with us by phone or email.
- Automatically: when you use our Site (via cookies, pixels, tags, and analytics tools).
- From third parties: finance partners, logistics and delivery providers, warranty administrators, marketing platforms, event organisers, and publicly available sources (e.g., company websites, directories).
Where reasonable and practicable, we collect personal information directly from you. If we receive personal information about you that we did not solicit, we will handle it in accordance with the APPs.
3. Why we collect, use and disclose personal information
We collect, use and disclose personal information for purposes including:
- Sales & fulfilment: to respond to enquiries, prepare quotes, process orders, supply equipment and parts, arrange delivery, manage warranties, and provide after‑sales support.
- Service & support: to schedule and perform servicing and repairs, manage recalls, technical bulletins, and product safety issues.
- Customer management: to maintain customer records, process payments, handle claims, and administer accounts.
- Marketing & communications: to send updates, product announcements, promotions, event invitations, and newsletters (you can opt out at any time).
- Website operations & analytics: to operate, secure, maintain, and improve our Site and services; to understand usage patterns; and to troubleshoot issues.
- Legal & risk management: to comply with laws, manage complaints, prevent fraud, and handle disputes or regulatory requests.
- Recruitment: to assess job applications and manage recruitment processes.
If we collect personal information for a secondary purpose, we will do so in accordance with the APPs (for example, where you consent or where otherwise permitted by law).
4. Direct marketing and opting out
We may send you marketing communications that we think will be relevant to your business. You can opt out at any time by using the unsubscribe link in our emails or by contacting us (see Section 13).
5. Cookies, analytics and tracking
We use cookies and similar technologies to:
- remember your settings and preferences;
- enable core Site functionality;
- understand Site performance and usage; and
- tailor content and marketing.
We may use third‑party analytics and advertising tools (e.g., Google Analytics, Google Ads, Meta). These providers may process your data on our behalf or in accordance with their own privacy policies. You can control cookies via your browser settings; however, blocking some cookies may impact Site functionality.
6. Disclosing your personal information
We may disclose personal information to:
- Our related entities and affiliates involved in the sale, support, or service of equipment and parts;
- Equipment manufacturers and technical partners where needed for order fulfilment, warranty, or technical support;
- Service providers who help us operate our business (e.g., IT hosting, cloud, CRM, analytics, marketing platforms, payment processors, logistics and couriers, insurers, legal and accounting advisors);
- Finance providers when you request finance products or services;
- Regulators, law enforcement, and government bodies where required or authorised by law; and
- Potential buyers or investors in connection with a business transaction (subject to confidentiality).
Overseas disclosures
Some recipients may be located outside Australia (for example, global IT/cloud providers or equipment manufacturers). Where we disclose personal information overseas, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the APPs. Countries may include (without limitation): [insert likely countries, e.g., China, Singapore, United States, EU member states].
7. Security of your personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures may include access controls, encryption in transit and at rest (where applicable), secure storage, staff training, confidentiality obligations, and vendor due diligence.
No method of transmission or storage is completely secure. If a data breach occurs and is likely to cause serious harm, we will assess and notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.
8. Data retention
We retain personal information only for as long as needed for the purposes described in this Policy or as required by law (e.g., tax, warranty, and product safety obligations). When personal information is no longer required, we will take reasonable steps to destroy or de‑identify it.
9. Access to and correction of personal information
You may request access to the personal information we hold about you, and you may request that we correct any inaccurate, out‑of‑date or incomplete information. We will respond to your request within a reasonable time and in accordance with the APPs. We may need to verify your identity and, where permitted by law, charge a reasonable fee for providing access.
To make a request, please contact us (see Section 13).
10. Third‑party links and services
Our Site may contain links to third‑party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
11. Children
Our products and services are intended for businesses and adults. We do not knowingly collect personal information from children under 15. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.
12. Changes to this Policy
We may update this Privacy Policy from time to time. The updated version will be posted at https://shantuiaustralia.com.au/privacy with a new effective date. Please check back periodically.
13. Contact us
If you have questions about this Policy, would like to access or correct your information, or wish to make a privacy complaint, please contact:
Privacy Officer
Evcore Pty Ltd (trading as Shantui Australia)
[Postal address]
[Phone]
[Email: privacy@shantuiaustralia.com.au]
We will respond to complaints within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au/privacy/privacy-complaints
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001
14. Additional information for European or UK individuals (if applicable)
While our services are primarily offered in Australia, if we collect personal information from individuals in the EEA/UK, we will process such information in accordance with applicable data protection laws, including identifying appropriate lawful bases (e.g., performance of a contract, legitimate interests, consent, compliance with legal obligations). You may have additional rights (e.g., data portability, restriction, and objection). You also have the right to lodge a complaint with your local supervisory authority.
15. How to opt out of marketing and manage cookies
- Marketing emails: click Unsubscribe in any email or contact us.
- Browser cookies: adjust your browser settings to block or delete cookies.
- Google Analytics/Ads: see Google’s Ads Settings and Analytics opt‑out add‑ons.
- Meta (Facebook/Instagram): manage ad preferences in your Meta account.